Terms & Conditions

Communication Consent

Hotel Policies

• Hotel check-in/check-out times differ based on the destination. Early check-ins and late check-outs are subject to the hotel's discretion. We can request it on your behalf but cannot assure approval.
• Cloudship Holidays is not responsible if the hotel denies such requests at the time of stay, even if it was tentatively agreed upon earlier.

Itinerary and Activities

• All travel plans are fixed as per the confirmed itinerary. Transportation will be arranged accordingly and will not be available for personal use outside the mentioned plan.
• If any prepaid activity is cancelled due to unforeseen reasons, we will attempt to provide a similar alternative. If that isn't possible, we will process a refund (equivalent to what Cloudship Holidays paid), which will be credited within 30 days of processing.
• Complimentary activities hold no monetary value and are not eligible for refunds in any situation.

Local Rules & Limitations

Exclusions & Charges

• Package prices do not include entrance fees, guide charges, or parking unless specifically stated.
• For multi-airline flight itineraries, guests may need to collect and recheck their luggage at transit points.
• All airline seats and hotel bookings are based on availability and pricing at the time of actual booking and are subject to change without prior notice.

Force Majeure & Natural Events

Data Usage

• Your contact details may be used to share promotional content, service updates, or offers from Cloudship Holidays. We do not sell or distribute your personal information to third parties, except our tech partners for operational purposes.
• Identity documents collected during booking are strictly used for remittances and reservation formalities.

Payment Policies

• Full payment must be completed before the trip begins. On-ground or post-arrival payments are not accepted.
• Bookings may be cancelled without refund if payment terms are violated or installments are delayed. However, prior notice will be given before such cancellation.
• Cloudship Holidays charges a cancellation fee of ₹2,999 per person in case of voluntary cancellation by the customer.

Jurisdiction